Terms & Conditions

📋 1. Agreement to Terms

By accessing or using the website and services of Unite Business Automation ("Company", "we", "us", "our"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

          📌 Important: These terms apply to all visitors, users, clients, and others who access or use our services.
        

📄 2. Project Process & Documentation

Every project follows a structured process to ensure quality and transparency:

Step 1: Initial consultation and requirement gathering
Step 2: Project proposal and quotation
Step 3: Signing of project agreement/document
Step 4: UX/UI design phase
Step 5: Development phase
Step 6: Testing and quality assurance
Step 7: Deployment and handover
Step 8: Post-launch support (60 days free)

          📌 Important: Every project must be signed off with a formal document before any work begins. No verbal agreements will be considered valid. A signed agreement is mandatory for project commencement.
        

🎨 3. UX Design Requirement

At Unite Business Automation, we believe great software starts with great user experience.

          ⚠️ CRITICAL POLICY: Without approved UX design, we cannot proceed to development. No exceptions.
        

Our process requires:

Complete UX/UI design approval before any code is written
Client sign-off on wireframes and mockups
Final design approval documented in writing

This approach ensures:

Clear visualization of the final product
Reduced rework and development costs
Faster development once designs are approved
Higher client satisfaction with end product

💰 4. Payment Terms

4.1 Standard Payment Terms

Deposit: 50% advance payment required before starting any project
Final Payment: Remaining 50% due upon project completion and delivery
Invoicing: Invoices sent via email, payable within 7 days
Late Payment: 10% late fee applied to payments overdue by more than 15 days

4.2 New Tasks Not Included in UX

          💰 IMPORTANT: Any new task, feature, or requirement that was NOT included in the approved UX design will require additional payment.
        

New features discovered during development require a separate quote
Additional payments must be made before work on new tasks begins
Scope creep will be documented and billed separately
Changes to approved design require a change request form

4.3 Refund Policy

Deposits are non-refundable once UX work has commenced
Development deposits are non-refundable after coding begins
Completed work delivered is fully billable

⏰ 5. Timeline & Client Responsibilities

5.1 Estimated Timelines

Project timelines provided in proposals are estimates based on information available at the time. Actual timelines may vary based on project complexity and client responsiveness.

5.2 Client-Provided Content & APIs

          ⚠️ TIMELINE IMPACT: If you provide APIs, content, or assets late, the project timeline will be extended accordingly.
        

API integration depends on timely provision of API credentials and documentation
Content delivery delays will push back development and testing phases
Third-party dependencies are not under our control
We are not responsible for delays caused by client or third-party actions

5.3 Client Responsibilities

Provide timely feedback on designs and deliverables
Supply all required content, images, and assets on schedule
Provide API access and credentials when needed
Designate a single point of contact for project communication
Review and approve deliverables within 3-5 business days

🔧 6. Post-Project Support Policy

6.1 Free Support Period

          ✅ FREE SUPPORT: After project completion, we provide 30 days (1 month) of free support for bug fixes and minor issues.
        

Duration: 30 days from the date of final project delivery and sign-off
Coverage: Bug fixes, technical issues, and minor adjustments
Response Time: Within 24-48 business hours
Scope: Issues directly related to the delivered software

6.2 What is Covered in Free Support

Bug fixes and error corrections
Technical issues affecting functionality
Compatibility issues with supported browsers
Minor UI adjustments (text changes, color adjustments)
Database or server connectivity issues

6.3 What is NOT Covered (Additional Charges Apply)

          ⚠️ NOT COVERED: The following require separate paid support or new project quotes:
        

New features or functionality not in original scope
Major design or layout changes
Third-party API changes or updates
Server migration or hosting issues (unless hosted by us)
Training new staff members on the system
Data entry or content updates
Integration with new third-party systems

6.4 Paid Support (After 30 Days)

          💰 AFTER FREE SUPPORT PERIOD: Support is available at our standard hourly rates or via monthly maintenance packages.
        

Hourly Rate: BDT 1,500 - 2,500 per hour (depending on complexity)
Monthly Maintenance Package: Starting from BDT 10,000 per month
Dedicated Support Retainer: Custom pricing based on requirements
Emergency Support: Additional 50% on standard rates for after-hours support

6.5 Support Request Process

All support requests must be submitted via email to: it@ubautomation.com
Please include "SUPPORT" in the subject line
Provide detailed description and screenshots if possible
Urgent issues will be prioritized
Support tickets are tracked and responded to within 24-48 hours

6.6 Emergency Support

For critical issues affecting business operations (website down, system not working, data loss):

Response within 4-6 hours during business days
Emergency support number provided to clients on maintenance package
Additional emergency fees may apply for non-contract clients

💻 7. Our Services

Unite Business Automation provides the following services:

Cloud ERP Solutions
Custom Software Development
Mobile Application Development
Process Automation
Web & E-Commerce Development
Technology Consulting
UI/UX Design Services

8.1 Our Ownership

All source code, designs, logos, graphics, and software developed by us remain our property until full payment is received. Upon full payment, we grant you a perpetual, non-exclusive license to use the delivered software.

8.2 Your Content

You retain ownership of any content, data, or information you provide to us. You grant us a license to use this content solely for the purpose of providing our services to you.

          🔒 Note: Source code and custom software remain our intellectual property until final payment is completed.
        

📧 9. For Any Queries

If you have any questions, concerns, or queries about these Terms, project process, payments, support, or timeline, please contact us:

📧 For all project, legal, and support queries: it@ubautomation.com

Email: it@ubautomation.com
Phone: +880 1999-592266
Address: 12 Banasree, Block C, Dhaka 1219, Bangladesh
Business Hours: Sunday to Thursday, 9:00 AM - 6:00 PM

📝 10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

⚖️ 11. Governing Law

These Terms shall be governed and construed in accordance with the laws of Bangladesh. Any disputes arising under these terms shall be resolved exclusively in the courts of Dhaka, Bangladesh.